patient advocacy
AND NAVIGATION
Our Services
How can we help?
Our Patient Navigator and Patient Advocate work hand-in-hand to support Mushkegowuk individuals with their health care needs.
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We welcome both on-reserve and off-reserve individuals and families connected to Mushkegowuk communities.
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Patient Rights
It is your right as a patient/client to:
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Receive safe and proper care
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Give or refuse consent for any procedure
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Have a medical professional clearly explain health problems and treatments to you
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Participate in health care decisions
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Ask questions and express concerns
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Request a second or third opinion
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Be assured that personal information is confidential
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Request access to your health information records
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Request the transfer of your health records to another medical professional
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Patient Advocacy
What is a Patient Advocate?
A Patient Advocate is a qualified, trained professional who provides assistance to patients and their families to ensure they receive the best health care possible. They ensure their patients understand their rights within the health care system and can help with a variety of services depending on their individual needs.
 
What can a Patient Advocate do?
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Help secure and manage health care
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Assist clients in making treatment plan decisions
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Offer medical guidance (within their scope of practice)
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Help you understand your health advice
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Review diagnoses, treatment options, test results, medications, and medical records.
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Speak to healthcare representatives (doctors) on patient’s behalf, either through virtually or by attending appointments with their patients
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Assist with managing health claims (WSIB, disability papers) and review medical bills.
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Provide guidance (within their scope of practice) with matters such as living wills, advance directives, and malpractice/negligence claims
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Have you had a bad experience with a hospital? Our patient advocate can help. Click here to view the process of filing a Timmins hospital complaint.
 
Patient Advocates are here to listen to your concerns and answer any questions you may have regarding your health care. If they unable to answer your questions, they will direct you to resources that can assist. Patient Advocates are here to help you and your families during times of uncertainty when in comes to the health care system.
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For more information about our Patient Advocacy services, please contact:
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Sara-Jane Hunter RN, BScN
Office: 705-269-6662 ext 437
Cell: 705-406-5006
Patient Navigation
The Patient Navigator is a person who helps guide a patient through the healthcare system. This includes assistance with screening, diagnosis, treatment, and follow-up for a medical condition. ​We can be available to support your care journey and make it less stressful for you and your family. ​You can request that the Patient Navigator be part of your health care team at any point during and/or after your care.​ Any member of your health care team or family can refer you to the Patient Navigator.
How can a Patient Navigator help me?
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Assist with discharge plans
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Provide culturally appropriate care for health care providers and connect to community services
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Complete referrals and connect to community services
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Connect with traditional healing programs and services
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Enable open lines of communication between individuals and health care providers as well as translator services
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Navigate patients to medical appointments
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Assist with accommodations, informed discharge planning, and access to medical supplies and drug prescriptions
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Ensure patients and families understand, participate, and agree with their plan of care​
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For more information about patient navigation, please contact our Patient Navigator:
April Ineese, RPN
705-269-6662 ext 439
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